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In episode two of Service Calls, Jay Sanderson, senior technician with Gary’s East Coast Service, explains how he solved the mystery of a malfunctioning thermostat on a countertop fryer. Next, John Schwindt, general manager and vice president of Hawkins Commercial Appliance Service and president of CFESA, talks about the importance of service tech training—from starting with a solid foundation to participating in ongoing courses. In Nuts & Bolts, service techs sound off about how to professionally handle stressed operators.
In the inaugural episode of Service Calls, a podcast by Heritage Parts in partnership with Foodservice Equipment Reports, hear how the team at University of Michigan prepares equipment that’s been sitting idle all summer to feed hungry students in the fall. Plus CFESA’s Dan Reese recounts how an eagle-eyed tech, responding to a customer’s report of smelling gas coming from a boiler-based steamer, caught and corrected a careless installer’s shortsighted move. Plus service techs reveal the surprising things they always carry on their trucks to help service calls go smoothly.