Customer Facing Technology

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Citing Improved Labor Productivity, Del Taco Broadens Use of AI

The quick-service, 600-plus-unit chain first tested the technology in 2022 before today announcing its plans to “significantly expand” deployment.

5 Key Areas to Help Manage Your Online Ordering Boom

Many foodservice operations watched online ordering grow their revenue during the past few years. However, during the pandemic, online ordering became one of the only ways diners could connect with eateries, at all. According to Datassential, 86% of consumers got food from an eatery by delivery, pickup, drive-thru or a meal kit in the last…

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Touchless Technology and the Future of Restaurants

While the future feels uncertain for most restaurants, consumers have clear expectations about what makes them feel safe ordering from or dining at a restaurant. And meeting consumer expectations will help ensure that businesses can survive in difficult times and thrive once conditions improve. In response to COVID-19, development and implementation of restaurant technologies have…

Introducing the Clean Team

Operators create company positions dedicated to safety, cleanliness and sanitization.

3 Touchless Experiences Customers Want from Restaurants

While states and individual restaurants are varied in their approach to reopening restaurants, many customers agree on what makes them feel comfortable when ordering takeout from or dining at a restaurant.

5 Things That Must Happen for Robots to Catch On in the Kitchen

Here’s a look at five predictions from manufacturers, operators and other industry experts.

Reimagining the Drive-Thru

Take a look at what operators around the world are doing to push the drive-thru into the future, from pickup-only lanes with no menu boards, to AI and geolocation technology.

From The Editor: The Rise and Fall of Robots

Will robots really revolutionize restaurants? New products point to yes, while some notable closings raise questions.

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