New Podcast: You Live and You Learn

Gary Schermann, president of General Parts Group, walks Service Calls through his company’s approach to technician training. Continuing education is “critical,” he says, especially now as manufacturers release new equipment technologies. Next, Dan Reese, director of training at CFESA, shares the costly training error that ruined a resort’s buffet warmers. Finally, we check in with technicians from EMR, Goodwin Tucker Group and Vanco on how to reset customers’ expectations as we emerge from the pandemic.

Want to be a part of the next podcast? Give us a call at (312) 788-7618 and leave a message. You can also email servicecalls@fermag.com.
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