McDonald’s announced the creation of a new customer experience team, which will be tasked with ensuring customers’ experiences across all platforms—from in-person and drive-thru to digital and delivery—are unified with better personalization.
Three more fast-casual brands will be opening new franchise locations throughout the U.S. this year.
Operators of ghost kitchens have a different set of considerations to heed than operators opening traditional restaurants.
Wow Wow Hawaiian Lemonade already has had its biggest year yet with more than 29 new franchise agreements signed.
Organiser, a cloud-based system, is helping manufacturers keep their data fresh and consistent among all departments.
Diners are out, according to Black Box Intelligence’s latest restaurant guest satisfaction snapshot, which shows restaurants posted a fourth consecutive month of same-store sales growth and were performing better than they were in 2019.