Management Excellence Award: Dealer

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Mobile Fixture, Mobile, Ala.

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Management Excellence Award: Noncommercial Operator

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The Ohio State University Wexner Medical Center, Administrative Services/Nutrition Services, Columbus, Ohio

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Back Story

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Motherboard mystery requires sleuthing

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NEW FEATURE: Back Story

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After receiving the third call complaining that the motherboard on the gas range failed again, Shannon Sykes, president of Authorized Commercial Equipment Service, Charlotte, N.C., her technicians, the range manufacturer and the frustrated operator were at their wit’s end trying to figure the problem out. “We’d replaced that board twice already with brand new ones…

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SPECIAL REPORT: Headwinds Slow E&S Sales Growth

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Increased costs and political uncertainty undercut pent-up demand.

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FER EXCLUSIVE: Perspectives 2013

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Attention to your brand, agility in an uncertain environment, focus on the right real estate and eliminating inefficiencies in the face of rising costs are keys to growth this year.

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