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The new year is nearly here, and for New Jersey’s Malachy Parts & Service that means a renewed focus on taking care of technicians and their families, plus working to stay ahead of the competition on training and tech. Find out why CEO Rich Malachy calls 2021 “a year for the books,” and how he’ll keep the momentum in 2022. Also joining us is Smart Care’s Matt Homberger with the story of a brand-new grab-and-go merchandiser that couldn’t keep its cool. Plus, hear 2022 wish lists from staff at Refrigerated Specialist Inc., Gary’s East Coast Service and EMR.

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