Parts Town Partners With Uber To Pilot Two-Hour Parts Delivery in Chicago

Chicago-area service technicians and restaurant operators have a new way to quickly get original equipment manufacturer (OEM) foodservice equipment parts to help commercial kitchens stay up and running.

Parts Town, a distributor of OEM parts, launched a pilot program with Uber to provide two-hour, last-mile delivery service to customers in the Chicago area from its Addison, Ill., distribution center. Parts Town says the collaboration represents the industry’s first between a parts distributor and ridesharing provider to offer replacement parts delivery.

“This partnership with Uber is just one of the ways we will support local service companies and our manufacturer partners by getting OEM parts into the local market faster than ever,” says Emanuela Delgado, senior vice president of the revolution of Red Lightning Group, a division of Parts Town focused on innovation, in a press release.

The pilot program adds to Parts Town’s e-commerce marketplace, Parts In Town, launched in January 2020 to enable customers to access local inventory of OEM parts. Through the marketplace, customers can order online and pick up the parts within one hour from local service companies, dealers and distributors.

There are now more than 90 Parts In Town locations in North America that sell their local OEM parts inventory on partstown.com, with orders growing to nearly 10,000 per month, according to the company.