New Podcast: Overcoming Challenges

It’s a new world for service techs, and the COVID-19 pandemic is still very real. In this episode of Service Calls, Kirby Mallon, owner and president of Elmer Schultz Services, shares what he sees as the top challenges for techs in the field right now, and how they can overcome them. Pat Finley, lead master certified technician at General Parts, discovers a bakery’s mistake has turned dough batter into charcoal inside its dishmachine. Then techs from Gary’s East Coast Service, Choquette CKS, Duffy’s AIS and EMR explain how they’ve used some recent downtime to propel their career forward.

Want to be a part of the next podcast? Give us a call at (312) 788-7618? and leave a message with how you keep up your skills as a service technician?


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Service Calls is a podcast for foodservice equipment service technicians-the techs on the truck-brought to you by Heritage Parts in partnership with Foodservice Equipment Reports. Listen as you drive between service calls to hear timely need-to-know updates about foodservice equipment, practical tips to help jobs go smoothly, real-life tales from techs in the field and more.


New Podcast: Keeping Up Beverage Equipment

EMR Technician Craig Anderson shares what he knows about cleaning soda and beer lines, the challenges of running bundle tubing, and what’s really going on in those touch-screen soda fountains.

New Podcast: The Case of the Fried Fryer

In this episode, Garrett Warren, manager of technical staffing, training and development for Joe Warren & Sons Co., walks through how to best service outdoor foodservice kitchens. Hear his tips…

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