SHFM Takes A Critical Look At Customer Service

The question of Delivering, Measuring and Mastering Exceptional Customer Service marks the theme of this week’s 2019 Critical Issues Conference.

The April 10 event created by the Society for Hospitality and Foodservice Management and hosted at American Express headquarters in New York City, features educational seminars on professional development and industry issues and networking opportunities.

Chief among the topic being canvassed by hospitality industry experts: leveraging the changes redefining hospitality and world-class service; enhancing techniques for measuring customer satisfaction; and incorporating strategies for building loyalty by building client connections.

In addition to three American Express executives on the dais, conference speakers include Ronni Schorr, global v.p.-marketing, Circles at Sodexo Group; Tony Johnson, global director-service excellence at Aramark; and Julian Clayton, v.p.-WeWork’s Powered by We Experience.

Also slated is a pre-conference session for SHFM Client Liaison, Self-Operator, Contractor and Integrated Facility Manager members to exchange ideas with industry professionals who share similar membership classifications.

The full agenda and other details can be found here on SFHM’s website.