New Podcast: Failure Isn’t an Option


Stuart Schwadron, RATIONAL USA’s manager of consultant services, talks about the latest features on combi ovens and how to service them in episode three of Service Calls. (Hint: Redesigned touchscreens come with a front membrane that techs can replace if damaged instead of the entire component.) Next, Roy Cagle, install manager for Hagar Restaurant Service, proves perseverance pays off when he answers the call of a beer cooler with a condenser leak. And Jeff Boakes, manager of technical service for Delfield/Welbilt, fields questions from service techs on R290 refrigerant.


Listen and subscribe to Service Calls wherever you get your podcasts:
iTunes | Stitcher | Google Play | Spotify


Service Calls is a podcast for foodservice equipment service technicians—the techs on the truck—brought to you by Heritage Parts in partnership with Foodservice Equipment Reports. Listen as you drive between service calls to hear timely need-to-know updates about foodservice equipment, practical tips to help jobs go smoothly, real-life tales from techs in the field and more.


New Podcast: You Live and You Learn

Gary Schermann, of General Parts, walks through his company’s approach to technician training. Continuing education is “critical,” he says, especially now.

New Podcast: Halloween Edition – Answering a Call at a Haunted Kitchen

One Clark Service Group regional supervisor talks about the time he answered a service call at a Pennsylvania nursing home. To his surprise, employees pointed to a ghost as the...

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