New Podcast: Impact of COVID-19


The Service Calls team chats with Wayne Stoutner, CEO of Duffy’s AIS, to find out how the seven-shop operation, based in New York, meets today’s challenges of the coronavirus. Stoutner also looks ahead to how the pandemic could reshape the foodservice equipment maintenance and repair industry. Plus, service techs from Clark Service Group, EMR and RSI list best practices to follow in the field right now.

Want to be a part of the next podcast? Give us a call at (312) 788-7618? and leave a message with how you keep up your skills as a service technician?

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Service Calls is a podcast for foodservice equipment service technicians—the techs on the truck—brought to you by Heritage Parts in partnership with Foodservice Equipment Reports. Listen as you drive between service calls to hear timely need-to-know updates about foodservice equipment, practical tips to help jobs go smoothly, real-life tales from techs in the field and more.


New Podcast: You Live and You Learn

Gary Schermann, of General Parts, walks through his company’s approach to technician training. Continuing education is “critical,” he says, especially now.

New Podcast: Halloween Edition – Answering a Call at a Haunted Kitchen

One Clark Service Group regional supervisor talks about the time he answered a service call at a Pennsylvania nursing home. To his surprise, employees pointed to a ghost as the...

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