Costa Coffee Channels Convenience   

Customers gain ordering avenues, more at the 4,000-plus unit chain’s recently updated store in England.

Plymouth Costa Coffee
The modernized Costa Coffee in Plymouth, London, adds options for both on- and off-premise customers. Courtesy of Costa Coffee.

A redesign of a Costa Coffee in Plymouth, England, has given the brand a convenience-driven jolt—a first for the brand’s town center shops.

Touch screen kiosks, a dedicated pickup area (complemented by a digital order status board), and QR code ordering mark a couple of the highlights outlined in a Nov. 30 press release. The store also offers a new assortment of bakery products, made on-site daily. An updated counter, modern seating and additional charging ports for dine-in customers mark a few more changes.

We can’t wait to hear what our customers think about the new features we’re testing,” says Nick Ridley, retail propositions director of Costa Coffee.

Founded in London by Italian brothers Sergio and Bruno Costa in 1971, Costa Coffee has a presence in 45 countries around the world, with more than 2,800 coffee shops in the U.K. and Ireland, and over 1,300 globally. The brand also has self-serve coffee machines—one of which earned a 2023 Kitchen Innovations Award from the National Restaurant Association; according to the brand’s website, there are more than 9,000 smart cafes around the world.

RELATED CONTENT

Hacienda Alsacia Interior

Starbucks To Plant New Roots in Latin America, Caribbean Region

The global coffee chain is tapping new markets as it pursues a goal of adding 17,000 stores in six years.

*BoogieLab 12

AI In Action: Sourdough Starter Anew

Boogie Lab, a U.S.-bound bakery concept, adds in-house tech to an age-old process. 

- Advertisement -

- Advertisement -

- Advertisement -

TRENDING NOW

- Advertisement -

- Advertisement -

- Advertisement -