ITW FEG Names Director of Dealer Service

ITW FEG has named Elton Johnson as director of dealer service. Johnson will serve as a dedicated point of contact for ITW FEG’s dealer community, supporting installation quotations, service opportunities and escalation needs across all its brands, including Hobart, Vulcan and Traulsen.

“Elton’s role is an important next step in our ongoing support of our dealer partners,” says Markus Glueck, group president, ITW FEG, in the release. “He understands the day-to-day service challenges firsthand and gives our dealers a senior, experienced contact who can help them leverage Hobart Service and its more than 1,200 factory-trained technicians. We have already seen great success on large customer projects when the dealer, ITW Sales and product-line teams join forces. Adding the service component from the beginning allows us to bring equipment, dealer expertise and service together as one coordinated solution for the customer.”

Johnson brings more than 20 years of service management and leadership experience and most recently served as a regional director with Hobart Service.