Equipment

January 1, 2016

BACK STORY: Winning Customer Service

When a restaurant's walk-in cooler evaporator unit fails a week before Opening Day in St. Louis' Ballpark Village, Howard Helgenberg, CSI, Chesterfield, Mo., calls in a favor of the manufacturer. 

September 1, 2015

BACK STORY: Goo Be Gone

Sometimes, service visits read like a mystery novel. Chuck Pecka, formerly a full-time field technician and currently the Branch Manager for Duffy’s Equipment Service’s Binghamton, N.Y., office, remembers a call from a restaurant owner who told him that dishes were coming out of his rack-conveyor-style dishmachine speckled with a mysterious black goo baked on after…

August 3, 2015

FER FOCUS: Mixer Might

Countertop mixers are one of the smaller pieces of kitchen equipment, but when it comes to versatility and labor-saving power, they pack a major punch.

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