BACK STORY: Winning Customer Service

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When a restaurant's walk-in cooler evaporator unit fails a week before Opening Day in St. Louis' Ballpark Village, Howard Helgenberg, CSI, Chesterfield, Mo., calls in a favor of the manufacturer. 

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PRODUCTS: January 2016

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Carpigiani/Ali Group's MasterStick soft-serve freezer creates gelato on a stick, gelato cakes and milkshakes.

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2016 Looks Like Another Good Year

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The E&S market should post healthy growth again because operators should do well again.

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With Annual Conference Nearing, MAFSI Adds Three New Directors

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Atlanta-based MAFSI has tapped three new national directors to its 19-person board. New are: Mitch Marcotte, Principal-GMV Sales, Westboro, Mass., representing Region 1-New England.Steve Amos, HRI Inc., St. Claire Shores, Mich., representing Region 6-Michigan/Indiana. Amos, CPMR, CFSP, also serves as a member of the Industry Advisory Committee for the School Nutrition Association of Michigan.Jordan Veitch,…

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Time To Invest In Equipment: Congress Gives Ops, Small Businesses A Permanent Tax Break

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At year’s end, the foodservice equipment industry and its customers received the gift that keeps on giving. After years of late-minute uncertainty on whether Congress would renew the deal that many business owners rely on to finance their big-ticket purchases, Washington got its act together in December and passed a mammoth tax bill providing small…

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Industry Veteran Chuck Maddox Joins Heritage

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Heritage Parts recently announced that Chuck Maddox has joined the organization as Director of Business Development-Chain Segment. He will be responsible for growing Heritage’s business within the chain segment through new acquisitions and the build-out of the existing customer base. Based in Fort Wayne, Ind., Heritage is a provider of genuine OEM replacement parts and…

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New Ownership For Togo’s

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Togo’s Eateries, the San Jose, Calif.-based sandwich chain, has been acquired by Nimes Capital. Current co-owner, the equity firm Mainsail Partners, will sell its shares to Nimes, a private equity investment arm of Nazarian Enterprises. CEO Tony Gioia will retain his ownership stake in Togo’s and continue leading the chain’s ongoing revitalization and expansion. No…

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