The weekend before February’s Super Bowl, Consolidated Appliance Services in Mount Vernon, N.Y., was fielding incoming calls from pizza-shop owners looking to ensure their gas ovens were operating at peak performance. “They couldn’t afford to have anything break down that weekend,” says Johnita Anthony, chief operating officer.While these proactive operators understand the importance of preventive…

The igniters on ovens at a restaurant chain specializing in roasted chicken kept failing. One particular location called the service company four times in one month about the problem, but other nearby chain locations were experiencing igniter failure as well. “Since several igniters had failed, we contacted the manufacturer for new ones. We wondered if…

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