Podcasts

December 27, 2021

New Podcast: Without Them, There’s Nothing

The new year is nearly here, and for New Jersey’s Malachy Parts & Service that means a renewed focus on taking care of technicians and their families, plus working to stay ahead of the competition on training and tech. Find out why CEO Rich Malachy calls 2021 “a year for the books,” and how he’ll…

November 22, 2021

New Podcast: You Live and You Learn

Gary Schermann, of General Parts, walks through his company’s approach to technician training. Continuing education is “critical,” he says, especially now.

October 25, 2021

New Podcast: Halloween Edition – Answering a Call at a Haunted Kitchen

One Clark Service Group regional supervisor talks about the time he answered a service call at a Pennsylvania nursing home. To his surprise, employees pointed to a ghost as the reason for an oven’s faulty pilot light.

September 27, 2021

New Podcast: Preparing for a Disaster

Service Calls checks in with Chris Evans, service manager at Gary’s East Coast Service, on how service technicians can best prepare for a disaster, whether it’s a flood, ice storm or even something man-made, like a fire.

August 30, 2021

New Podcast: The Best Ways To Service High-Tech Equipment

From touch-screens to Wi-Fi capabilities, foodservice equipment continues to evolve. Duffy’s AIS gives a couple tips for techs when it comes to keeping up with smart equipment.

July 28, 2021

New Podcast: Keeping Up Beverage Equipment

EMR Technician Craig Anderson shares what he knows about cleaning soda and beer lines, the challenges of running bundle tubing, and what’s really going on in those touch-screen soda fountains.

June 28, 2021

New Podcast: The Case of the Fried Fryer

In this episode, Garrett Warren, manager of technical staffing, training and development for Joe Warren & Sons Co., walks through how to best service outdoor foodservice kitchens. Hear his tips on installation, planned maintenance, safety—and how to handle a mouse nest. Then David Duckworth, director of corporate operations at Commercial Kitchen Parts and Service, shares…

May 19, 2021

New Podcast: Bringing Kitchens Back Online

With the Restaurant Revitalization Fund in full swing, more restaurants are coming back online following pandemic-related shutdowns.

July 21, 2020

New Podcast: Warranty Best Practices

Find out how to best handle warranty-related service calls in the latest episode of Service Calls from Heritage Parts.

June 22, 2020

New Podcast: Overcoming Challenges

It’s a new world for service techs, and the COVID-19 pandemic is still very real.

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