Articles by Karen M. Alley
There was a time when working in the kitchen meant you were stuck in a noisy, hot, sticky environment, sometimes filled with smoke. Today, that…
Brian VanNote, owner of DRD Repair, answers the call when an ice machine starts raining water, not ice.
When Cookie Mahon began working at American Kitchen Machinery and Repair more than 25 years ago, the company relegated women to secretarial positions.
It wasn’t just bread people decided to make at home during the COVID-19 pandemic.
CKI Service Group’s Cedric Cartiaux recalls an ice machine repair, complete with an inconvenient mishap.
Paul Pumputis, of Duffy’s AIS, based in Sauquoit, N.Y., has accumulated his share of mishaps during his career in the foodservice equipment repair industry.
At one temperature check, everything was fine. At the next, a reading over 40°F meant emptying the refrigerated, open-air merchandiser full of dairy products and…
Cecil Blake, a service technician for Authorized Commercial Equipment Service, based in Charlotte, N.C., wasn’t surprised when he got a call asking for help with a fryer having recovery issues.
It’s not every day that a service technician has to rebuild a soup warmer, but that’s exactly what Dan Reese did at a hotel serviced by Commercial Appliance Parts and Service, Tampa, Fla.
Twenty-five years covering the foodservice equipment and supplies industry serves as a milestone worth celebrating. But of those 25 years, this past year marks a…
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