Maintenance

February 1, 2016

BACK STORY: Listen To Sound Advice

When boilers crack on multiple combis at a hotel, Mark LeBerte, President of ATECH, Nashville, Tenn., advises the client that it must use and maintain a water-filtration system. 

January 1, 2016

BACK STORY: Winning Customer Service

When a restaurant's walk-in cooler evaporator unit fails a week before Opening Day in St. Louis' Ballpark Village, Howard Helgenberg, CSI, Chesterfield, Mo., calls in a favor of the manufacturer. 

November 1, 2015

Back Story: Short Circuit? Short-Sighted.

A short-circuit hood's ventilation problem creates havoc for a popular wings destination until the manager calls in Bowling Green, Ohio-based CaptiveAire.

September 1, 2015

BACK STORY: Goo Be Gone

Sometimes, service visits read like a mystery novel. Chuck Pecka, formerly a full-time field technician and currently the Branch Manager for Duffy’s Equipment Service’s Binghamton, N.Y., office, remembers a call from a restaurant owner who told him that dishes were coming out of his rack-conveyor-style dishmachine speckled with a mysterious black goo baked on after…

August 1, 2015

BACK STORY: Propane Proposition

Emotions already were running high in the 16th-hole dining tent during the PGA Tour 2015 Memorial Tournament at Muirfield Village Golf Club, Dublin, Ohio. Top chefs from a national restaurant chain were bustling away, preparing food for hundreds of spectators attending the event. But the pleasant hum of an efficient mobile-kitchen operation was disrupted when…

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