Veteran of Nor-Lake and Excell to head sales
Sales vet spent 16 years with Rubbermaid
City decides plastic straws and flatware are request-only items
The ick factor cannot be regulated
Independent ops down 2%
But eating and drinking place sales dipped a month earlier
Struggles with sales, franchisees spur search for buyer
Full ownership brings new leadership for 350-unit "better burger" chain