How To Collaborate With Service Technicians for the Win-Win

By Alyx Arnett

Nick Cribb and John Schwindt offer operators their best tips on how they can collaborate with their service technicians to ensure they’re getting the best service possible while minimizing setbacks for the agents.

Vulcan Brings On New Business Development Manager

By FER Edit

The commercial cooking equipment provider Vulcan has hired Mike Conway to serve as business development manager and leading sales expert for fryers, griddles and charbroilers.

Smoothie King Names VP of Franchise Development

By FER Edit

The Dallas-based Smoothie King has picked up franchise industry veteran Shawn Caric to serve as vice president of franchise development as the brand works toward “aggressive” long-term growth. 

Alto-Shaam Opens Hybrid Demo Kitchen in Mexico City

By FER Edit

Alto-Shaam is now showcasing its commercial kitchen equipment at a new hybrid demonstration kitchen and working restaurant in Mexico City.

Mr Brews Taphouse Appoints Senior VP of Operations

By FER Edit

The Birnamwood, Wis.-based Mr Brews Taphouse has hired restaurant industry veteran Kenny Leetch as its new senior vice president of operations.

Hoshizaki Acquires Italian Ice Machine Manufacturer

By FER Edit

Hoshizaki has acquired the Italian commercial icemaker manufacturer Brema in a move it hopes will help it become the No. 1 commercial icemaker manufacturer in Europe.

Publisher’s Note: Cheers to a New Year

By Randy Hano

It’s always exciting to start off a new year. This year, we do that with MUFES, FER’s Multiunit Foodservice Equipment Symposium, in Tucson, Ariz.

Phase One of T&S Brass’ $10 Million Expansion, Renovation Complete

By FER Edit

The first phase of the expansion and renovation of T&S Brass and Bronze Works’ headquarters and plant in Travelers Rest, S.C., has wrapped up as the manufacturer works to meet growing customer needs.

From the Editor: Let’s Order Takeout

By Allison Rezendes

Self-operated delivery kitchens from Inspire Brands and Chipotle add flavor and efficiency to the restaurant landscape.

Glastender Adds Director of Sales

By FER Edit

David Ben Grife will manage manufacturer sales representatives and further develop dealer and customer relationships.

Carpigiani Taps Director of Business Development

By FER Edit

Josanne Kanipe will grow the ice cream and soft serve sectors through strategic partnerships and key account development.

Alto-Shaam Promotes Leingang to Newly Created Role

By FER Edit

Alto-Shaam is expanding its support for national key customers with the promotion of Ben Leingang to the newly created role of associate director of national accounts.