Michael Tattersfield, CEO of the chain since 2017, will transition out of his role in the new year.
Launched in 2022, the parts distributor continues to make changes to its sales team as it supports service agents.
The 30-year restaurant industry veteran held roles at Darden Restaurants and Hard Rock Café Int’l. prior to joining the seafood chain.
The newly appointed exec hails from Chicken Guy, and previously worked at Wingstop and Twin Peaks.
The newly promoted individual is ‘an exceptional leader known for his proactive and collaborative approach,’ says the company.
The brand says its AI answering service, first announced last December, was not best for its guests.
Headquartered in St. Louis, Marcone operates over 200 facilities and serves approximately 43,000 technician customers.
The industry continues to stabilize while operators tackle rising costs and labor and supply shortages.
Prior to joining Scotsman, Ken Harris worked with manufacturers’ rep groups Bauer Marketing Group and SESCO.
A two-woman team will work side-by-side in leading Starbucks’ business in China, where the company aims to operate 9,000 stores across 300 cities by 2025.